Jl. Metro Duta Raya Blok B4 No. 31 Plaza II Pondok Indah
Midori
3.6
mi
Jl. Metro Pondok Indah Plaza 2 Blok B3 No. 17
Kafe Betawi
3.7
mi
Blok 5 Jln. Duta Niaga Pondok Indah Mall 2 3rd floor Food Court No 3
Reviews and Ratings
Reviews from guests about their experience.
82%
loved their spa retreat and can’t wait to return.
8.2/10
Great
Rooms
8.0
Location
7.2
Service
6.4
Dining
6.2
Guest reviews
8.2/10
based on 5 reviews
7.9
7.9/10 based on 214 reviews
Jeffrey
United States of America,
March
2025
6.4/10
I had a mixed experience at Swiss-Belinn Simatupang. While the room was beautifully adorned and the staff were genuinely friendly, some issues, particularly with housekeeping and booking mismanagement, put a damper on my stay. I loved the cozy vibe, but the location was a bit tricky, and the dining options needed more variety.
Rooms
8.0
The room had soothing colors that were a real visual delight, and I enjoyed the comfortable setup. However, some cleanliness issues were a concern, like the dirty curtains and bedding stains seen in other comments.
Service
7.0
The staff were warm and personable, making my stay feel special, especially thanks to Mbak Dilla Salsabila, who was incredibly attentive to my needs. But I did have a rough patch with a booking mix-up that left me disappointed.
Location
6.0
The hotel is situated on a busy highway, making traveling around a bit inconvenient. However, it’s fairly close to the Lebak Bulus MRT station, which makes getting into central Jakarta manageable with Uber.
Dining
7.0
While the breakfast buffet offered some nice items like buttery croissants, I felt the variety was lacking - I wished for more Western options alongside the Indonesian fare.
Facilities
7.0
The hotel offers a good range of facilities, including room service and dry cleaning, which I found convenient, but the pool area seemed a bit crowded and wasn’t very inviting.
C.
United States of America,
February
2025
7.2/10
I had a mixed experience during my stay. The room was clean and well-designed with great amenities, but there were issues with service responsiveness and breakfast replenishments that really detracted from my overall impression.
Rooms
9.0
The Studio Room was comfortable and very clean, featuring a living room, a small dining table, and even two TVs. I appreciated the generous toilet amenities they provided.
Service
6.0
While the staff were friendly and accommodating, I ran into some trouble during meal service and no one followed up on my complaints. This really impacted my experience.
Location
7.0
Located near the Lebak Bulus MRT station, the hotel is convenient for exploring Jakarta, but it's on a busy road and can feel isolated from other attractions.
Dining
6.0
Breakfast had limited options and some items weren't replenished well, although the food tasted good. A few more choices would have made it even better.
Facilities
7.0
The facilities included a small swimming pool and good housekeeping services. However, the pool often felt crowded and not ideal for relaxation.
Leslie
United States of America,
January
2025
5.8/10
I had a generally enjoyable stay at Swiss-Belinn Simatupang. The location was great, being next to a mall and supermarket for convenience. Although I found the breakfast options a bit lacking, the staff's service was excellent and responsive. The only drawback was the slow Wi-Fi during peak occupancy, which was a bit frustrating at times.
Rooms
8.0
The room was bright, clean, and well-designed, though the desk setup wasn't very comfortable for working on my laptop.
Service
9.0
The staff were exceptionally kind and helpful. Whenever I had extra requests, they were taken care of quickly and effectively.
Location
9.0
The hotel's location is strategic, right near a mall, which was a huge plus for my stay.
Dining
7.0
The breakfast had a reasonable selection, but I felt they could have added more options to better fit the Swiss-Bel standard.
Facilities
7.0
Facilities were adequate for a business stay, offering services like room service and housekeeping, though the gym was quite limited.
John
United States of America,
January
2025
5.8/10
My stay at Swiss-Belinn Simatupang was a mix of highs and lows. While the friendly service from some staff members, like Mbak Dilla Salsabila, was a highlight, my overall experience was dampened by slow service and dining issues. I appreciated the competitive room rates and comfort, but the location was less than ideal for exploring Jakarta. All in all, there were aspects I enjoyed, but service inconsistencies left me disappointed. 😕
Rooms
8.0
The room was spacious and comfortable, though it could have been better prepared for three guests.
Service
5.0
Service was hit or miss; I faced delays in dining and had to follow up multiple times for assistance.
Location
6.0
The hotel is located on a busy highway, making it less convenient for reaching attractions.
Dining
5.0
Dining options were limited and took a long time, with some items not replenished during breakfast.
Facilities
6.0
Facilities like housekeeping and laundry were adequate, but the small swimming pool was often crowded.
Charles
United States of America,
November
2024
5.8/10
I had a mixed experience at Swiss-Belinn Simatupang. The room was spacious and offered a lovely view of Jakarta, but I had some service hiccups that left me feeling a bit disappointed. While the location is super convenient, especially being close to the Lebak Bulus MRT station and a mall, some aspects like the breakfast variety and overall service need improvement.
Rooms
7.0
I stayed in a room on the 17th floor and it was well laid out with a charming view. However, cleanliness could be better; the bathroom shower had issues.
Service
5.0
While some staff were welcoming, my experience was marred by a frustrating booking mishap and inconsistent responses about requests. I encountered a lack of flexibility in borrowing cutlery as well.
Location
8.0
The hotel's location is a real plus, being near the Lebak Bulus MRT station and within access to various hotspots. It made getting around super easy even if the immediate area isn't super fancy.
Dining
6.0
Breakfast had a decent variety but didn’t quite hit the mark in terms of deliciousness. However, they were kind enough to customize eggs to my liking.
Facilities
6.0
Facilities include room service and housekeeping, plus the standard utilities were available. But some services like the massage lacked quality, which was a letdown.
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